Self-Exclusion Guide for Habtam Bet Users in Ethiopia

What Is Self-Exclusion?

Self-exclusion means asking Habtam Bet to block or restrict your account so that you cannot continue betting during the selected exclusion period. It is intended for people who want to take a break from betting or close betting access because it feels difficult to control.

Self-exclusion is different from simply logging out, deleting an app or deciding not to bet for a few days. Those actions do not necessarily prevent you from returning to your account.

It is also different from setting deposit limits, time limits or other betting account limits. Those tools can help you manage activity, while self-exclusion is a stronger measure designed to prevent normal account access for betting activity.

When Should You Consider Self-Exclusion?

You do not need to wait for a crisis to use gambling control tools. A temporary self-exclusion or permanent self-exclusion may be worth considering if betting feels hard to manage.

• You are betting with money needed for bills, rent, transport or food.
• You are trying to win back money you have lost.
• You feel stress, guilt, anger or regret after betting.
• You are hiding betting activity from family members or friends.
• You have tried to stop or take a break from betting but keep returning.
• You are using borrowed money to place bets.
• You are betting during work, study or family time.
• Betting no longer feels like entertainment.

Choosing to restrict a betting account can be a practical and responsible step. It is not a sign of failure.

Temporary vs Permanent Self-Exclusion

Temporary self-exclusion

Temporary self-exclusion restricts account access for a fixed period. It may be used as a short cooling-off break or a longer responsible gaming pause. Available periods can vary, so the exact processing time and available exclusion periods should be confirmed by Habtam Bet support.

Permanent self-exclusion

Permanent self-exclusion means asking Habtam Bet to close or block betting access indefinitely or permanently, subject to internal policy and applicable compliance requirements. Permanent exclusion may not be reversible, or it may require a strict review before any future access is considered.

How to Request Self-Exclusion

1. Log in to your Habtam Bet account if access is still available.
2. Open your account settings, responsible gaming area or support section.
3. Choose “Self-Exclusion” or “Account Restriction.” If you cannot find the option, contact support.
4. Select the exclusion type you want: temporary or permanent.
5. Review the restriction carefully and confirm your request.
6. Wait for confirmation from Habtam Bet before assuming the restriction has been applied.
7. Do not create another account or attempt to bypass the restriction.

If you cannot access your account, use the official contact routes on the Contact Us page. Support can explain the available process and may help verify that the request is linked to the correct account.

What Information May Be Needed?

To protect your account and process an account restriction request accurately, support may ask for:

• your full name;
• the phone number or email address registered to the account;
• your account ID, if available;
• date of birth or other identity confirmation;
• the exclusion period you are requesting; and
• confirmation that you understand the restriction.

Support may request identity confirmation to protect the account. Do not send sensitive documents unless Habtam Bet support provides an official and secure process for doing so.

What Happens After Self-Exclusion Is Applied?

Once a Habtam Bet account restriction has been applied, normal betting access should be restricted for the relevant period. Depending on the exclusion type, account status and technical controls, this may include the following:

• You should not be able to place bets.
• Deposits should be blocked.
• Promotional offers and bonus messages should stop where technically and legally possible.
• Active bonuses may be cancelled in line with the Terms and Conditions.
• Any remaining eligible balance may be handled according to account verification, payment method rules and applicable terms.
• Support may remain available for questions about account closure, balance, verification or documents.

Self-exclusion does not guarantee instant withdrawals or automatic access to all funds. Withdrawal requests depend on verification requirements, payment method rules and applicable terms. For information about how personal information is handled, see the Privacy Policy. Further account protection information is available on the Responsible Gaming page.

Can Self-Exclusion Be Cancelled Early?

Self-exclusion is designed to protect you during a period when betting may feel difficult to control. For this reason, early cancellation may not be available.

If a change is permitted under Habtam Bet policy, it should be subject to support review, identity confirmation and, where required, a cooling-off period. Do not assume that an excluded account can be quickly reactivated or reopened.

Account Access, Login and App Restrictions

During self-exclusion, you may be unable to use normal betting features through the website, mobile app, betting pages, live betting areas, games or keno sections. This is intended to support the purpose of the restriction across login-based account services.

Self-exclusion should restrict access to betting features connected to the Habtam Bet login, the Habtam Bet app, and betting areas such as sport betting, live betting, games and keno. The exact technical scope of a restriction should be confirmed with support.

Other Responsible Gaming Tools

If you do not need to close betting access completely, other tools may help you take a break from betting or manage your activity. Depending on availability, these may include:

• deposit limits;
• loss limits;
• session reminders and reality checks;
• short time-outs;
• marketing opt-out options; and
• full account closure.

These tools may be useful alongside self-exclusion, but they are not a replacement when you need a stronger restriction. Read more about responsible gaming in Ethiopia and available account tools on the Responsible Gaming page. Habtam Bet services are for adults only; see the Age Restriction Policy for more information.

Legal and Regional Notes for Ethiopia

This page provides general information and is not legal advice. The availability of betting services, account tools and restrictions may depend on Ethiopian law, licensing status, regional access rules, operator policy and payment-channel limitations.

For additional information, review the pages on Legal Status in Ethiopia, License & Regulation, State / Regional Restrictions and the Disclaimer.

Support and Urgent Help

If you feel unable to control your gambling behaviour, stop using betting services and speak with someone you trust or a qualified support organisation. You can also contact Habtam Bet through the official support channels for help starting a self-exclusion or account restriction request.

If you believe you may harm yourself or someone else, seek urgent local emergency help immediately.

Frequently Asked Questions

What is self-exclusion on Habtam Bet?

It is a request to restrict or block your Habtam Bet account so you cannot use normal betting features for a selected period or permanently, subject to policy.

How do I request temporary self-exclusion?

Use the responsible gaming, account settings or support area when available. If you cannot access the tool, contact Habtam Bet support through the official Contact Us page.

Can I permanently block my Habtam Bet account?

You can request permanent self-exclusion or account closure. Whether and how it is processed depends on Habtam Bet policy and applicable requirements.

Can I cancel self-exclusion early?

Early cancellation may not be available. If permitted, it may require identity confirmation, support review and a cooling-off period.

What happens to my balance after self-exclusion?

Any eligible balance is handled under verification, payment method and account rules. Self-exclusion does not guarantee an instant withdrawal.

Will I still receive bonus offers?

Promotional and bonus messages should stop where technically and legally possible. Active bonuses may be cancelled under the Terms and Conditions.

Who can I contact if I need help?

Contact Habtam Bet through the official Contact Us page. If betting feels difficult to control, consider speaking with someone you trust or a qualified support organisation as well.